This position will

• Review, design, generate and improve IT processes (Service Request, Problem Management, Operational Incident Management, Asset Management, etc.) and process maps
• Automate and simplify IT processes
• Specify the required performance monitoring metrics of IT processes
• Plan, design and execute solutions within Infrastructure Department to reach specific goals agreed within the team.
• Analyze the performance metrics and quality control measures and report periodically
• Conduct requirements analysis, prepare technical specifications, and perform POC and tests
• Document processes, procedures and operational activities
• Prepares and presents presentations if needed
• Maintain inventory and asset configuration
• To ensure coordination between the infrastructure and other teams
• Being coordinator for architectural/system/application bottlenecks or problems as observed on application/system
• Organize, manage and follow the coordination meetings
• Support and coordinate the all deliveries projects in terms of infrastructure tasks and issues
• Ensuring the reporting of information security vulnerabilities and coordination for the solution of the delivery teams
• Managing projects or PoCs if needed

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How do we describe the perfect match?

• General knowledge of IT technical expertise areas with deep knowledge in one area
• Preferred knowledge on ITIL processes
• Knowledge on PMI processes
• Network and security knowledge
• System and infrastructure architectural knowledge
• Positive, self-motivated individual who can complete tasks independently
• Strong analytical thinking and decision making skills
• Strong communication and documentation skills
• Open to continuous learning and Development
• Professionality on MS Office tools
• Experienced in contributing to large scale organizations
• Experienced in aviation related industry
• At least 5 years experience in the field of Service Coordination or Infrastructure Project Management

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BENEFITS OF WORKING WITH US

In addition to having the opportunity to grow and be challenged, and to be part of a life, our people enjoy a range of rewarding benefits:

• Flexible working arrangements, generous personal, parental and cultural leave
• Competitive remuneration
• Free and subsidized health and wellbeing services
• Discounts on a wide range of products and services
• Career development opportunities
• A buddy who will guide and accompany you during your onboarding process
• A great number of online courses and technical trainings that will support your development
• Personalized development plan for you
• Using CED & Pass Flight for travelling experience with your family
• Support payment for childcare

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Be Yourself

We value the unique backgrounds, experiences and contributions that each person brings to our team and encourage and celebrate diversity.

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